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Visit the American College of Emergency Physicians' official Until Help Arrives site.
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Frequently Asked Questions

What forms of payment do you accept?
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We accept U.S. based Visa, Mastercard and American Express for orders placed via the website. 

If you would like to use a Purchase Order, call us at 1-877-276-1299 or via email at info@untilhelparrivesshop.com.  Please note credit terms must be established or the order will not be shipped until payment in full has been received.

What are my delivery options?
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We use UPS for all product deliveries.  All product ship UPS Ground service based on the orders total weight and dimensions.   You may also choose UPS expedited freight at the time of ordering.

Can product be shipped to PO Boxes or APOs?
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No.  Our carrier only delivers to valid residential or commercial street addresses.

How do I become an instructor?
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Instruction is available for ACEP members and other health care professionals.  Please visit https://acep.org/until-help-arrives/ to sign up for Course Curriculum.

How do I find a class to attend?
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Please visit https://acep.org/until-help-arrives/ for class information.

Is there a discount for ACEP members?
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Yes, there is a 5% discount for ACEP members on all materials purchase through this site.  If already a member, contact info@untilhelparrivesshop.com for your discount code.

For ACEP membership information, please contact membership@acep.org.

I am an international customer. How can I purchase product on the website?
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At this time, we are not permitted to sell or ship internationally.  Purchasing is limited to US domestic customers only.

What is your return policy?
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If you receive a defective product or a product different from what was originally ordered, please notify Customer Care within 24 hours of receipt to receive a return authorization.

What is your warranty policy?
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All items we represent and warrant to be free from manufacturing defects in materials and workmanship.  The item(s) must be used for intended purposes and the warranty is for the original owner with proof of purchase only.  Should any product be defective, please contact Customer Care at 1-877-276-1299 or via email at info@untilhelparrivesshop.com to obtain the return authorization.  Our warranty is limited to repair and replacement only.

Is your website secure?
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Yes, this site is secured via https.  Our site is Level 1 PCI DSS compliant, a security standard to secure payment data. We do not store credit card information and your contact information is only retained if you establish a login account.  Please see our Privacy Policy in relation to your Personal Information in the footer of our website or visit https://untilhelparrivesshop.com/policies/privacy-policy

Can I use the images on your website for setting up my class, website or other marketing?
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To use any images from our website, you must first obtain permission.  To do so, please contact Customer Care for a Permission to Republish Form and they can help support your request with the available images and content.